Digital Transformation for Insurance Provider
We helped a leading insurance provider modernize their customer portal, resulting in improved user engagement and operational efficiency.
About the Project
Our client, a major insurance provider, was facing challenges with their outdated customer portal. The existing system was difficult to navigate, slow to load, and didn't support mobile users effectively.
We conducted extensive user research to understand pain points and opportunities. Working closely with stakeholders, we designed and developed a new customer portal that prioritized ease of use, performance, and accessibility.
The implementation included a responsive design that works seamlessly across devices, personalized dashboards for users, and streamlined processes for common tasks like filing claims and viewing policy information.
Project Gallery
Project Outcomes
Significant improvement in customer satisfaction scores following the launch of the new portal.
Dramatic increase in mobile engagement, opening new channels for customer interaction.
Reduction in time required to process common customer requests and transactions.
Technologies Used
“The Leanforward team delivered exceptional results that exceeded our expectations. Their approach to innovation and problem-solving has transformed how we serve our customers.”
More Projects
Project Title 1
A short description of the project and its outcomes.
Ready to start your own project?
Contact us to discuss how we can help you address real problems and create products with utility.
Schedule a Meeting